Michael Hoffman CSP
Own It! And ignite the customer experience on purpose!
Michael Hoffman is President of Igniting Performance. A Dallas-based company that specializes in the skills of sales, customer loyalty and leadership. Over the last 20 plus years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.
With a highly interactive style, Michael’s unique delivery cements his expertise in the minds of his attendees to ignite the tactics and techniques necessary to OWN their jobs “on purpose” with an attitude of OWN IT-ship and professionalism. Michael uses his rich background to drive home his message that business is and will always be about “people”. “How we approach our customers both internal and external will set us apart from all our competition.”
Effective training combines the right informational tools with the right amount of motivation. Motivation alone is fleeting, but the right tools with-out motivation are lifeless… He provides both – therefore, getting results that matter. His highly contagious passion for business has earned him the loyalty of many repeat customers such as Bank of Montreal, Aflac, ALLTEL, KRLD Radio, Erricson, SYSCO Foods, Dryers Grand Ice Cream, Comcast, and many, many more.
Professional Speaker to the world, Husband to the Perfect One, Fatherman to the Fabulous Four, Papa to the Amazing Grand Trio and lover of the laugh!… Ok… and eater of the doughnut.
He, his wife of 35 years, and the revolving residence of his ever-growing family reside in Carrollton, Texas.
OWN IT! Igniting a Front-Line, Customer-Experience Culture
OWN IT! FOR LEADERS: How to Lead & Ignite Your Team to OWN the Customer Experience
OWN IT! SALES: How OWNing the Conversation Can Result in More Sales and Long-Tem Customer Loyalty
List of past clients
- Bank of Monteal (BMO)
- Centurly Link
- Ernest & Young
- Le Creuset
- State Farm
- CUNA Mutual Group